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Standard Delivery is within 3-12 working days* from the moment you submit your order.
Delivery is Monday to Friday and Sunday (excluding Public Holidays).
If your order is above £100.00, no delivery charge will be applied. If your order value is less than this, the delivery charge is £9.99
Delivery is fully tracked, and delivery notifications via SMS and email are provided by our delivery partner.
We'll email you a link to your tracking information once your parcel has been shipped from our warehouse. You can also track your order by logging into 'My Account' and viewing your most recent orders. Just click 'Track This Order' and you'll be directed to our delivery partner's tracking page.
What happens on the delivery day?
A signature may be required on receipt.
Depending on the delivery partner, you may be presented with a specified delivery time frame slot.
If you're not available to take delivery of your parcel, our delivery partner will leave a calling card advising if your parcel has been delivered to a safe location, left with a neighbour or how to arrange collection.
Just one more thing…
**We try our hardest to meet all delivery times, but, very occasionally, there may be delays, especially during busy periods (including sale). There might also be other factors, too… stuff like postal/delivery partner delays, traffic delays, logistics, bad weather or if our delivery partners are unable to access the delivery address. We'll keep you as updated as we can, though, and you should be able to track your parcel’s progress. If you have any other issues, feel free to contact Customer Care. Please see the checkout page for up-to-date estimates of delivery and cut-off times, as occasionally (e.g., the reasons above) these delivery services may not be available, or order cut-off times may need to be amended and/or delivery times may need to be extended. However, we'll always work hard to keep these temporary changes to a minimum. We can't be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the delivery partner.
6 Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at firstname.lastname@example.org or 01945464246
If you have any questions about the delivery and shipment or your order, please contact us at email@example.com or 01945464246